About These Terms
These Terms of Service apply to the C.C. Services website and to property-care services provided by Complete Care Services LLC, doing business as C.C. Services ("C.C. Services," "we," "us").
Specific services, pricing, and schedules are confirmed with you directly. Where a separate written service agreement applies, that agreement governs if it conflicts with these terms.
How Service Starts
You can contact us by calling or texting 916-680-7007. There is no requirement to select a plan before contacting us. You may request a single service, several services, a recurring plan, or a customized plan.
Plan examples shown on our website are optional starting points, not required packages.
Pricing and Quotes
Prices shown on our website are starting points where noted. Final pricing may depend on property size, condition, service scope, frequency, accessibility, and other applicable factors.
We communicate applicable pricing before paid work is approved. Additional work discovered on site is quoted and approved before it is performed.
Recurring Plans and Billing
Recurring plans are billed on the frequency disclosed to you before enrollment — typically monthly — and renew automatically until cancelled.
Before you enroll we confirm the price, the billing frequency, what is included, that the plan renews automatically, how to cancel, and any minimum commitment that actually applies to your plan.
Recurring pricing and included services may change; we will notify you in advance of a change that affects your plan, and you may cancel if you do not wish to continue.
Cancellation
You may cancel a recurring plan by calling, texting, or emailing us. We will confirm your cancellation and the date your recurring service ends.
Cancellation terms, including the effect of cancelling mid-billing-cycle and any commitment that applies to a discounted or bundled plan, are confirmed with you before enrollment. [LEGAL REVIEW REQUIRED — confirm the final cancellation notice period, proration practice, and California automatic-renewal disclosure requirements before publishing specific terms.]
Scheduling
Visits are scheduled around your property's needs, our route, and availability. We aim for fast scheduling when availability allows, and we confirm visits with you.
Not every request can always be accommodated during peak seasons or fully booked periods. When that happens we will give you notice and offer the next available window.
Weather-affected visits are rescheduled to the next reasonable window.
Who Performs the Work
Depending on the service, work may be performed by C.C. Services personnel or other appropriately selected service providers where permitted. We coordinate the work and remain your point of contact.
We do not offer real-estate property management, tenant management, leasing, rent collection, or brokerage services. A "Property Care Manager" is your familiar C.C. Services point of contact for property-care services and service coordination.
Property Access and Safety
You are responsible for providing safe access to the areas being serviced, including unlocking gates or providing access instructions where needed.
Please secure pets during lawn and exterior services. Please let us know about known hazards, fragile items, or areas you do not want serviced.
Service Satisfaction Promise
If you have a concern with a completed service, contact us promptly and we will work with you to determine an appropriate next step under the applicable service terms. Contacting us soon after the visit helps us assess and address the concern.
Photos and Records
We may take photos to document property condition and completed work, and we keep service records so your Property Care Manager knows the history of your property. See our Privacy Policy for how this information is handled.
Payment
Payment is due as disclosed for the service or plan. Payments are processed through a third-party payment processor. Declined or unpaid amounts may result in paused or discontinued service.
Limitations
We are not responsible for pre-existing damage, wear, or conditions we did not cause, or for outcomes outside our control such as weather, plant health, or issues arising from deferred maintenance.
[LEGAL REVIEW REQUIRED — company-specific liability, insurance, indemnity, warranty disclaimer, and dispute-resolution provisions should be reviewed by counsel for this business before publication.]
Website Content
Website content is provided for general information about available services. Service availability may vary by location and season.
Updates to These Terms
We may update these terms as our services change. The version posted on this page is the current one.
Contact Us
Complete Care Services LLC d/b/a C.C. Services · Roseville, California · 916-680-7007 · contact@ccservicesofficial.com