Overview
This Privacy Policy explains how Complete Care Services LLC, doing business as C.C. Services ("C.C. Services," "we," "us"), handles information in connection with our website and our property-care services.
We aim to describe our practices in plain English. If anything is unclear, contact us at contact@ccservicesofficial.com.
Information We Collect
Contact information: your name, phone number, email address, and mailing or service address.
Property information: details you share about your property so we can determine appropriate services — for example lot layout, access instructions, gate codes where you choose to provide them, and property condition notes.
Service information: the services you request, scheduling details, service history, notes from conversations with your Property Care Manager, and plan changes.
Photos: before-and-after or condition photos taken in connection with a service visit, used to document the work performed.
Payment information: billing details needed to process payments. Card and bank details are handled by our payment processor; we do not store full payment card numbers ourselves.
Communications: the content of calls, texts, and emails between you and C.C. Services, including scheduling messages and service requests.
Website usage: basic technical information such as IP address, browser type, pages viewed, and referring pages, collected automatically when you visit our website.
How We Use Information
To respond to inquiries, provide quotes, and communicate applicable pricing.
To schedule, perform, document, and follow up on services.
To administer recurring plans, including billing and plan adjustments.
To maintain service records and improve the quality and consistency of our work.
To send service-related messages such as appointment confirmations, reminders, and changes.
To comply with legal obligations and to protect our rights and the safety of our personnel and customers.
Text Messages and Calls
Because our service model is built around calling or texting, we may contact you by phone or SMS about your requests, appointments, and plan. Message and data rates may apply through your carrier. You can ask us to stop sending non-essential messages at any time.
Cookies and Analytics
Our website may use cookies or similar technologies that are necessary for the site to function, and may use analytics tools to understand aggregate site usage. We do not use this information to build advertising profiles about you. You can control cookies through your browser settings.
Service Providers and Sharing
We do not sell customer information. We do share information with service providers who process it on our behalf so we can operate — for example website hosting, payment processing, scheduling and communications platforms, analytics providers, and vendors who support specific services.
Depending on the service, work may be performed by C.C. Services personnel or other appropriately selected service providers where permitted. In those cases we share only the information reasonably needed to complete the service.
We may also disclose information where required by law, in response to valid legal process, or to protect legal rights and safety.
Data Retention
We keep customer, service, and photo records for as long as reasonably needed to provide services, maintain service history, resolve concerns, and meet legal, tax, and accounting requirements. You may ask us to delete records that we are not required to retain.
Security
We take reasonable steps to protect information in our possession. No method of transmission or storage is completely secure, so we cannot promise absolute security.
Your Privacy Choices
You may request access to, correction of, or deletion of the personal information we hold about you, and you may ask us to limit certain communications. Contact us at contact@ccservicesofficial.com or 916-680-7007 and we will respond as required by applicable law.
California Residents
If you are a California resident, you may have additional rights concerning the personal information we collect, including rights to know, delete, and correct, and the right not to be discriminated against for exercising those rights. We do not sell personal information. To make a request, contact us using the details below. [LEGAL REVIEW REQUIRED — confirm applicability of CCPA/CPRA thresholds and required disclosures for this business.]
Children's Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.
Updates to This Policy
We may update this Privacy Policy as our services or practices change. The version posted on this page is the current one, and we will update the effective date when we make material changes.
Contact Us
Complete Care Services LLC d/b/a C.C. Services · Roseville, California · 916-680-7007 · contact@ccservicesofficial.com